According to information from the Treasury Inspector General for Tax Administration (TIGTA), the IRS is often wrong when assisting taxpayers in properly preparing and filing return.
When auditors posed as taxpayers recently, they found that one third of the test returns assisted by the IRS were given incorrect information to prepare the return. The incorrect returns could have been subjected to interest and penalties for underpayment.
The IRS Free File Program also came under scrutiny by the auditors due to problems with the software how it applied the law in some situations. They also found that the Taxpayer Assistance Center visits were also time consuming and usually took multiple tries to have a return prepared.
For more information on the report follow this link:
www.treas.gov/tigta/auditreports/2007reports/200740164fr.html
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